01Introduction
Rahaya Realty (“Rahaya Realty”, “we”, “us” or “our”) operates this website and provides real estate advisory services in Dubai and across the United Arab Emirates. This Privacy Policy explains what personal information we collect, why we collect it, and the choices you have.
By using our website or submitting an enquiry, you agree to the practices described here. If you do not agree, please do not use the website.
02Information We Collect
When you contact us, register your interest in a project, request a brochure or arrange a viewing, we may ask you for personal information so that we can respond properly. This can include:
- Name – so we know how to address you.
- Email address – to send the information you ask for and follow up on your enquiry.
- Telephone / WhatsApp number – so a property consultant can reach you.
- Address or country of residence – where relevant to your enquiry.
- Enquiry details – the property, project or service you are interested in and any message you write to us.
You are never required to give us this information, but without it we may not be able to answer your request.
03How We Use Your Information
We use the information you provide to:
- respond to your enquiries and arrange calls, viewings or meetings;
- send brochures, price lists and project updates that you have asked for;
- match you with properties and opportunities that suit your requirements;
- contact you about our services, which you can opt out of at any time;
- improve our website, services and customer experience; and
- meet our legal and regulatory obligations.
04Log Data
Like most websites, our servers automatically record certain information whenever you visit. This “Log Data” may include your device’s Internet Protocol (IP) address, browser type and version, the pages you view, the time and date of your visit, the time spent on each page and other technical statistics.
Our enquiry forms also look up the country of your IP address through a third-party service (api.country.is) to pre-select your phone country code. Only the IP address is used for this, and the resulting country is stored in your browser.
We use Log Data to keep the website secure, diagnose problems and understand how the site is used. It is not used to identify you personally.
05Cookies
Cookies are small files stored on your device that help a website remember you and work properly. We use them to remember your cookie choice and to keep the website running smoothly.
When you first visit, a notice lets you Accept or Decline optional cookies. Your choice is saved on your device, and you can change it at any time by clearing your browser’s cookies and site data. You can also set your browser to refuse cookies, although some parts of the website may then not work as intended.
06Service Providers
We may use trusted third-party companies and individuals to host the website, send email, analyse usage or otherwise help us deliver our services. They only have access to your personal information to carry out these tasks on our behalf and are obliged not to disclose or use it for any other purpose.
07Sharing of Information
We do not sell your personal information. We may share it only:
- with property developers, owners or partners when you ask us to proceed with an enquiry about their project or property;
- with service providers as described above; and
- where required by law, a court order or a government or regulatory authority.
08Security
We value your trust and use commercially reasonable measures to protect your personal information, including restricted access to our systems and protected storage of enquiry data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
09Retention and Your Choices
We keep your information only for as long as needed to deal with your enquiry, provide our services and meet legal requirements. You may ask us at any time to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below.
10Links To Other Sites
Our website may link to websites that we do not operate, such as developer websites or social media pages. If you click a third-party link you will be taken to that site. We have no control over, and accept no responsibility for, the content or privacy practices of third-party sites, so please review their privacy policies.
11Children's Privacy
Our services are not directed to anyone under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it promptly.
12Changes To This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and change the “Last updated” date above. Please review it periodically – changes take effect as soon as they are posted.
13Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
- Rahaya Realty, Bay Square, Business Bay, Dubai, UAE
- Email: info@rahayarealty.com
- Phone: +971 58 597 6247
See also our Terms of Use.
